Retourbeleid & RMA
We understand an RMA can be frustrating, but remember that we are always here for you.
How does it work?
Fill in the form below and provide all requested information.
By providing accurate and complete details, you enable us to respond quickly and offer the most suitable solution for your needs.
Return Policy
- You may return your order within 14 days of receipt.
- Return shipping costs are paid by the customer.
- Products must be unused and in the original packaging.
- Defective (DOA) products are covered by our warranty procedure (repair or exchange).
- Please first request an RMA number using the form below and mark this number on the package.
- Refunds are issued within 14 days after we receive and inspect the return.
- Refurbished products: have the same 14-day return right. All refurbished products are tested before dispatch and come with a 1-year warranty.
RMA Form
Request Submission
Fill in the online RMA form and provide all requested information. Accurate details enable us to respond promptly and offer the most suitable solution.
Technical Review & Authorization
Our team reviews your submission to verify hardware status and warranty eligibility.
*Return Shipment RMA Number
Ship the goods back to us, ensuring the RMA number is clearly displayed on the packaging.
Inspection & Testing
Upon arrival, our technical team performs a physical and functional inspection of the unit. This confirms the defect and determines the final resolution.
Resolution & Completion
We finalize the process by repairing the unit, sending a replacement, or issuing a credit to your account. We aim to restore your service as quickly as possible.
*Return Shipment RMA Number
Packaging: Use the original boxes or a sturdy, double-walled equivalent to prevent physical damage.
Documentation: The RMA number must be visible on the exterior packaging
Completeness: Please include all original accessories, rack-mount kits, and cables to avoid processing delays.