RMA Request

We understand that an RMA can be frustrating, but please remember that we are always here to support you.

How does it work ?

Please complete the form below, providing all requested information.
By supplying accurate and thorough details, you enable us to respond promptly and offer you the most suitable solution for your needs.

RMA Form

Your Company

Your Name *

Phone Number

Your Email *

SO / Invoice number *

Describe RMA request reason *

Submit

Step 1

Request Submission

Complete the online RMA form providing all requested information. Accurate details enable us to respond promptly and offer the most suitable solution.

Step 2

Technical Review & Authorization

Our team reviews your submission to verify hardware status and warranty eligibility.

Step 3

*Return Shipment RMA Number

Ship the goods back to us, ensuring the RMA number is clearly displayed on the packaging.

Step 4

Inspection & Testing

Upon arrival, our technical team performs a physical and functional inspection of the unit. This confirms the defect and determines the final resolution.

Step 5

Resolution & Completion

We finalize the process by repairing the unit, sending a replacement, or issuing a credit to your account. We aim to restore your service as quickly as possible.

*Return Shipment RMA Number

Packaging: Use the original boxes or a sturdy, double-walled equivalent to prevent physical damage.

Documentation: The RMA number must be visible on the exterior packaging

Completeness: Please include all original accessories, rack-mount kits, and cables to avoid processing delays.