Lifetime Warranty (Limited)
Explanation and Conditions
Definition of “Lifetime”
Our “lifetime warranty” does not refer to the lifetime of the original purchaser or an unlimited coverage period.
Instead, it applies to the useful life of the product – that is, as long as we stock and support the specific model and can supply components or suitable replacements.
Warranty coverage ends when the product is discontinued, becomes obsolete or can no longer be supported due to a lack of stock or parts.
Scope of
coverage
Our lifetime warranty specifically covers hardware failures resulting from manufacturing defects that occur under normal use.
The warranty does not cover:
- Accidental or physical damage
- Abuse, misuse or improper installation
- Cosmetic issues (such as scratches, dents or discolouration)
- Normal wear and tear
- Damage caused by environmental factors (e.g. fire, power surges, flooding)
- Accessories, consumables, or supplementary parts (such as power supplies, cables, or SFP modules), unless explicitly stated otherwise
Warranty
handling
If a product covered by our lifetime warranty exhibits a qualifying defect, we will, at our sole discretion, repair it or replace it with the same or an equivalent model, based on available stock.
If we no longer have the item or a suitable replacement available, warranty coverage for that product ends.
A valid proof of purchase and the original serial number of the product are required to process a warranty claim.
Exclusions and Reservations
Our liability under the lifetime warranty is strictly limited to the repair or replacement of the covered product.
We are not responsible for indirect, incidental or consequential damages, including loss of use, business income or data.
Please refer to our general terms and conditions; processes and warranty periods may vary. We encourage our customers to always request written confirmation of warranty details and to carefully review any exclusions or limitations.