Returns & RMA

We understand an RMA can be frustrating, but remember that we are always here for you.

How does it work?

Fill in the form below and provide all requested information.
By providing accurate and complete details, you enable us to respond quickly and offer the most suitable solution for your needs.

Return Policy

Every return needs an RMA number. Request it with the form below and show the number on the box.
Defective and dead on arrival (DOA) units are handled under our warranty procedure: repair, replacement or refund.
Goods that are not defective are taken back only with our written consent, in original and undamaged condition, at your cost and with a restocking fee of 25% for refurbished and 30% for new goods. NEW RETAIL and NEW / UNUSED items must be unopened.
Approved refunds are paid within 14 days after we receive and inspect the return, to the original payment method.
We sell to businesses only, so the consumer right of withdrawal does not apply. The full conditions are in our General Terms and Conditions.
Warranty: lifetime on network devices and Innova optics, 12 months on power supplies, fans, other optics, cables and accessories. See our warranty policy.
For a warranty claim, include the invoice or order number, the serial number with a photo of the label, and a fault description with diagnostic output. We decide after inspecting the returned unit.

RMA Form

Your company

Your name *

Phone number

Your email *

SO / Invoice number *

Describe the reason for the RMA request *

Submit

Step 1

Request Submission

Fill in the online RMA form and provide all requested information. Accurate details enable us to respond promptly and offer the most suitable solution.

Step 2

Technical Review & Authorization

Our team reviews your submission to verify hardware status and warranty eligibility.

Step 3

*Return Shipment RMA Number

Ship the goods back to us, ensuring the RMA number is clearly displayed on the packaging.

Step 4

Inspection & Testing

Upon arrival, our technical team performs a physical and functional inspection of the unit. This confirms the defect and determines the final resolution.

Step 5

Resolution & Completion

We finalize the process by repairing the unit, sending a replacement, or issuing a credit to your account. We aim to restore your service as quickly as possible.

*Return Shipment RMA Number

Packaging: Use the original boxes or a sturdy, double-walled equivalent to prevent physical damage.

Documentation: The RMA number must be visible on the exterior packaging

Completeness: Please include all original accessories, rack-mount kits, and cables to avoid processing delays.